FAQs

• What is the version of the phone from the Global Store?

  The default version of the phone from the Global Store is the European version.The Eclipse  Black is not  available for countries that use the North America version.

  *Note* Customers in Japan, Mexico, Chile and Taiwan will receive the North American version.

• Where does the REDMAGIC ship to?

  Countries/Regions the Seller Ship to

  REDMAGIC Store (https://eu.redmagic.gg)

  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden

  REDMAGIC United Kingdom Store (https://uk.redmagic.gg)

  United Kingdom

  REDMAGIC US and Canada Store (https://na.redmagic.gg)

  Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)

  REDMAGIC Global Store (https://global.redmagic.gg)

  Hong Kong (SAR China), Indonesia, Israel, Macao (SAR China), Singapore, Kuwait, Saudi Arabia, United Arab Emirates

• What payment methods do you accept?

  Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquires, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquires, please contact your issuing bank for more information.

• When will I receive my order?

  Shipping and processing times depend on the shipping method available in your region:

  European Union & United Kingdom: 

  Standard Shipping (2–3 business days processing time + 2-15 business days delivery) 

  Priority Shipping (1–2 business day processing time + 2–4 business days delivery)

   

  United States:

  Standard Shipping (2–3 business days processing time + 10-25 business days delivery)

  Priority Shipping (1–2 business days processing time + 2–5 business days delivery)

   

  Canada:

  Priority Shipping (1–2 business days processing time + 2–5 business days delivery)

   

  Asia Pacific & Middle East:

  Standard Shipping (2–3 business days processing time + 5-25 business days delivery)

  Priority Shipping (1–2 business day processing time + 2–5 business days delivery)

   

  Note: These shipping times are merely estimates. The real delivery time will depend on your destination. While we will try to deliver your order as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

• How do I repair or return my device?

  If you are not satisfied with your RedMagic product(s) for any reason, you may request a return within 15 calendar days of delivery.  
  
  

  To do so, please submit a support ticket requesting the return or replacement.

  Or you can contact support@redmagic.gg for help directly.  
  
  

  Please note: the return or replacement is only applicable to devices purchased on redmagic.gg.

  Click here for more information. 

• What is the warranty policy for REDMAGIC products?

  The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

   

  EU & UK store:

  Category   Warranty period    

  Phone        24 months           

  Accessory  12 months

   

  US & Canada store:

  Category    Warranty period    

  Phone         12 months           

  Accessory    6 months

      

  Global store:

  Category    Warranty period    

  Phone          12 months           
  Accessory     6 months

• Is tax included in the total price?

  Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer. 

• Will the charger fit in my country?

  Yes, we will send extra adaptors for orders from Asia Pacific (and it’s conversion head for Australia), so that will fit your country standard.