REDMAGIC 10 Pro Series Cooling Protective Case

REDMAGIC Global Store (https://global.redmagic.gg)
Currently ships to Australia, New Zealand, Chile, Hong Kong SAR, Macao SAR, India, the Philippines, Switzerland, Egypt, Norway, Colombia and Argentina. Shipping to PO Box and island destinations is not available.

We currently accept payments via credit/debit cards, PayPal, Google Pay and Apple Pay. Learn More >
For credit/debit card inquiries, please contact your card issuer for more information.
For PayPal inquires, please contact PayPal directly at 1-888-221-1161 (U.S.) or 1-402-935-2050 (calling from outside the U.S.).

Asia Pacific & Middle East & South America:
Warehouse: Hong Kong Warehouse
1-3 business days processing time + 7–10 business days delivery

The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:

Category: Warranty period
Phone: 12 months
Accessory: 6 months

No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. *But for accessory orders, it remains DAP.

Tax we collect in advance:
Switzerland 8.1%
Egypt 40%
Israel 22%
India 40%
Philippines 18.00%
Australia 10%
New Zealand 15%
Chile 23%
Norway 25%
Colombia 32%
Argentina 35%

*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.

If you encounter any issues with your REDMAGIC device, you can head to the Product help page for answers. Alternatively, you can reach out to the team via email at [support@redmagic.gg] with your order number and a description of the problem. A team member will respond to your query promptly.